All orders are processed + shipped out within 1-2 business days (Tues - Fri). We do not ship Sat - Mon. Items will arrive approx. 2-5 days from ship date, we ship expedited with Canada Post (tracking + insurance included)
$15 FLAT RATE SHIPPING (Canada)
$25 FLAT RATE SHIPPING (USA) All sales to the US are final.
EXCHANGE/STORE CREDIT POLICY:
Regular priced items that are unworn/unwashed, with ALL TAGS ATTACHED & footwear in the original box with all packaging, may be returned back to us for exchange or store credit within 10 days from purchase date (exception for shipped orders, see below).
PLEASE NOTE - ANY ORDERS WITH DISCOUNT CODES APPLIED ARE FINAL SALE. NO EXCEPTIONS.
ALL LOVE + HEART 2024 COLLECTION IS FINAL SALE. A portion of all items sold in this collection is donated to the Mazankowskit Heart Institute. So all sales are FINAL, no exceptions.
If you have a discount code and aren't sure of a fit, it's better to save your code for further purchase so exchange/store credit is possible on items you are unsure about. Discount codes are only valid online.
If you selected local pickup, you will have 10 DAYS FROM THE DATE of purchase to exchange your items, or return for store credit.
If your item was shipped, you will have 10 days from date of delivery to ship back to us at your expense (once you have emailed and it was approved) You can mail back items, or you can bring them to our Calgary location @ 8433 Broadcast Ave SW, Calgary, AB T3H 6B7. If you are outside the 10 days returning to us, item/s will be shipped back COD.
PLEASE NOTE - all items returned for store credit/exchange will be charged a $10 per item restocking fee to cover admin costs.
We do not offer refunds (unless item received is damaged). See drop down item below for information on damaged items.
FINAL SALE items that cannot be returned include:
- All SALE items
- ALL PRESALE + PREORDER are final sale.
- Items purchased using any type of discount code, including free shipping.
- All accessories including - Jewelry, Belts, Bags, Hair + Makeup items.
- All graphic tops (tanks, tees, sweatshirts)
- Hats, Mittens, Toques, & Scarves
- Home Decor / Lifestyle Items
- Bodysuits, Bralettes + Swimsuits
- Gift Certificates
- USA shipments
Above items are FINAL SALE - NO EXCEPTIONS.
WHAT IF MY ITEM IS DAMAGED?
All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we sincerely apologize!
Please notify us & send a picture of the damage to firstname.lastname@example.org within 24 hours of receipt to be eligible for a refund. We will refund you, or replace the damaged item if available, we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.
PLEASE NOTE: If you receive an item and you feel that it is defective or damaged and you send it back and we thoroughly check it for defects and damage and see nothing wrong with the item, you will NOT be refunded your shipping charges or issued a refund, and it will be sent back to you at your expense. Only when an item is 100% damaged or defective will we issue a refund.
HOW TO RETURN AN ITEM
Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the criteria stated.
E-mail email@example.com and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 10 days of the day it was delivered to you. If we receive it outside the 10 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.
Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping. We highly recommend shipping insurance and tracking (Expedited), as we are not responsible for any lost packages.
As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with an online store credit to use towards a future purchase.
Once we have received your return back, and it has been processed, you will be emailed a store credit, which you can then use to place a new order.
Please note: We cannot hold items that you wish to exchange for. If you want to ensure that your size does not sell out, you can purchase it, and then use your credit at a later date, as it will never expire.